Business Process Optimization

As organizations seek ways to increase efficiencies and reduce costs, Business Process Optimization services help identify these opportunities through intense analysis and effective solution design. It develops future state processes to address them. Our approach drives business results across the customer experience spectrum and related processes.

Business Process Optimization service provides a structured approach and core set of deliverables, customized for each client situation, by leveraging proprietary acceleration tools and analytical frameworks.

Processes are at the heart of any business. As such, business transformation or business improvement can only have visible and lasting value if it is implemented at the process level. A key challenge facing business in this competitive and dynamic world, is how to remain agile while still ensuring continuous business improvements in terms of solution offerings and service delivery.

Our Business Process Management (BPM) solutions provide the mechanism to effectively monitor manage and communicate business processes within an organization to deal with these challenges.

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Common Applications Targeted for EA Most large companies use at least several kinds of software and types of data that are candidates for integration:

Process Design and Streamlining

With the combination of our experience in Six Sigma, Lean, best practice business process frameworks and process digitalization we support our clients in implementing highly effective processes, streamlined to value adding activities. This involves process simplification, harmonization, automation and interface optimization

Office Automation

One of the key areas of Business Process Optimisation (BPO) is looking where you can automate menial tasks. Using workflow routing tools, you can distribute documents around your business based on predefined criteria. An example of this is in an Accounts Payable process, whereby invoice can be automatically be delivered to the relevant approving manager based on invoice amount, department, or any other characteristics.

Business System Integration

We understand any organization can have several different existing business systems. They may be great at doing what they do, or they may be so embedded in the core of your business that changing it would be just too costly. It’s for this reason that our solutions integrate into most other systems to achieve a greater amount of automation, or work towards consolidating your company data, to accomplish increased productivity through database integration.

Process Architecture Design and Optimization

We help you to apply a portfolio approach to business processes, focusing on processes and services that are crucial to the core business. We work with you to develop and optimize the process landscape, design and implement process classification and process and service definition.

Staff Accountability

Through lapses of judgment or pure forgetfulness, staff’s productivity is severely diminished. With workflow solutions, you will always be assured that a sales lead is always acted upon, an invoice gets paid on time, or a service request never goes unfulfilled. Through automated reminders and escalations based on due dates, or powerful analytics that show when a process is failing, your staff will always be completely accountable for their work


We are in the age of a mobile workforce, facilitating the ability for staff to work on the go is more important than ever. In the traditional paper-based business processes, supporting a mobile workforce is challenging. With workflow and content management solutions, you can to view a file, digitally sign it, and route it, all from any mobile device with access to an internet connection.

Process Organization and Governance

We enable you to establish process management related roles and responsibilities in a manner that allows smooth integration with the line organization. Organizational control is provided by robust governance structures and alignment with the business operating model and strategic business objectives

Customizable Workflows

We appreciate that every business is different, and an “out of the box” solution just isn’t going to cut it. Rather than forcing you to fit to the solution, we make the solution fit you. We accomplish this cost effectively through powerful graphical workflow process tools, achieving a blank canvas to build anything imaginable, for any process, for any organisation.

Powerful Analytics

Having the data and information you need at your fingertips in order to make critical, well informed business decisions is the key to optimizing your business processes. Knowing how productive your staff is, and where bottlenecks may lie, assists you in making the right decisions of where to allocate staff, or if your business process needs to be reviewed.

Industries We Serve

The key challenge for this industry is margin erosion due to rapid commoditization. Hence, more and more companies are focused on regaining tight control over their operations.

With the domain experience gathered by us over period of time, we qualify as a preferred solution provider for the supply chain and logistics sector specializing in integrated operations, warehousing, and transportation services.

Instant information and a seamless experience across channels is the mantra when it comes to retail.Customers demand “Any Time, Any Place, Any Device” and personalized access.

Success in this sector often depends on dealing well with difficult issues and following the trends or, better still, being ahead of the next one.

Do you wish to redefine your Business?

Infiniti Infosystems offers a range of services across industry verticals. Reach us today to get personalized consultation on your business needs and help us to become companions in your growth!

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